Pulse main window and all menus

The ACE Pulse main window contains the menus and views’ settings that lead to functions and new windows described below.

File menu
View menu
Tools menu
Help menu
Title bar
displays the name of the ACE installation or server as well as the user name of the current user.
Use button or View menu
Open the overview windows from the View menu or via the corresponding button.
Minimize
When you minimize the main window other open windows in ACE Pulse are minimised as well. You cannot minimize if a dialogue is open.
Status bar
displays whether the user is logged in and which ACE server the application is connected to.
Area view
Always first select an Area view and any belonging Organisation area and/or Subarea. Depending on your access rights, one or more of the following alternatives are available in the drop-down list.
Organisation area
Select area name depending of chosen view described above
Subarea
Select area name depending of chosen view described above.

File menu

File | Change password
This is where you can change your current ACE password.
File | Settings
This is where you set the Updating interval parameter, i.a. the time interval at which ACE Pulse updates the realtime information in the windows. Can be anything from 10 seconds upwards. Recommended value is 30-60 seconds. If the value is on the low side, for example just 10 seconds, there is a risk that the updating will take place so often that it loads the network or the system too much.
File | Exit
One of the possible ways to log out and close the application.

View menu

View menu holds the menu choices opening up the same windows you can open via the quick-select buttons in the main window for ACE Pulse: All described in separate sections.

Tools menu

Tools menu only contains the Send message function where you can send messages to all or selected ACE Agent users. The message is sent only to the agents logged in at the moment.

You can send messages with selections made per organisation area, subarea, group, skill, or to individual agents.

Help menu

Help | About
Displays a window containing information about which version of ACE Pulse is being used.
Help | Help F1
Opens the online help.