This tutorial covers handling of Twitter posts in ACE Agent, including transferring the contact to another agent. Also shows ACE Pulse, and details of the agents serving the Twitter queue. With Swedish narrator
04:48, Swedish only
Train your chat bot! Narrated scenarios from the smart FAQ 03:13
Enhance your knowledge base by questions, feedback and statistics.
4 silent examples of how to use a chat bot 02:36
The bot widget is one of the ACE Answer interfaces.
Also see Administrator's view, The web visitor's view and The agent's view.
To see the film on this tab, click on the picture. To see it in a new browser tab, click the text link
This tutorial covers handling of Twitter posts in ACE Agent, including transferring the contact to another agent. Also shows ACE Pulse, and details of the agents serving the Twitter queue. With Swedish narrator
04:48, Swedish only
Also see Customer interactions on the web and Basics about Twitter in ACE.