Format and edit a guide

To continue your work with a guide, click on the name to open it.

Format and complete the answer text using the following tools:

• Insert a global link.
• Insert your own link.
• Remove link.
• Insert an anchor link.
• Insert a picture.
• Insert an embedded video.
• Insert a table.
• Insert a horizontal line.
• Insert special characters.
• View the text editor in full screen mode, and use the same button to return to normal view.
• Work in html mode, and use the same button to return to normal view.
• Insert a numbered list.
• Insert a bulleted list.
• Write in bold text, or make selected text bold.
• Write with italic characters, or make selected text with italic characters.
• Write with strike-through characters, or make selected text with strike-through characters.
• Remove formatting choices or clear formatting for selected text.

Click Next to get to the next step where you can link the guide to pre-defined concepts described on Administrator's view:

• Categories, connecting the guides covering the same topic area.
• Keywords that shall or must not be included.
• Intents or entities.
• Display options.
• Feedback, allowing the reader to click thumbs up if the answer was helpful.
• Handover to contact method, i.e. to be determined by the interface, limited or disabled.
• Languages in which the guide is available right now.

to the right indicates that you can click to open an editing option.

closes the editing mode, if you e.g have just looked and do not want to change anything.

At the bottom you click on Save and publish directly or open the menu where you select Save and publish at a specified date or Save as draft.