Chat configuration made in ACE Admin

Major parts of chat handling are configured via ACE Admin, in the same way as for other media in ACE. Examples of general configurations are

The chat function also have some quite unique configurations made via ACE Admin. One example is the different messages the customer will see in ACE Chat Client.

The Chat menu choice

Chat unique configurations for ACE Chat Engine and chat entrances are made under the Media | Chat menu choice.

Many of the settings apply per chat entrance, such as e.g.

Access rights

To see history for chats, via Interaction View in ACE Agent, you require one of the following access functions:

If you have limited who will be able to see and handle content in historic chats, by connecting task types to subareas, you should also make sure that concerned users belong to the correct subarea (not access areas).