Basics about co-browsing

ACE Co-browsing is when the agent shares web pages with the customer.

For details see Co-browsing – share web page.

The online functions involve ACE Web SDK, a JavaScript library and application programming interfaces, and are administrated in ACE Admin.

To activate functions in agent application you need a Agent – co-browsing licence and the Execute co-browsing access function.

For more detailed information regarding the client side of the co-browsing functions, see the document Configuration Instructions ACE Web SDK.

How to configure the co-browsing functions on the server side is described in the document Configuration Instructions ACE Co-browsing.

The values to be supplied in ACE Admin, is found in System parameters for interfaces.